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If you can’t find an answer to your question in the FAQ below, feel free to send us a note!

FAQ

  • Children ages 5-8

  • We currently ship within the USA.

  • Yes, you can gift this item by addressing the package’s shipping address to the intended recipient.

    At check out, you can add a short personal note that will be included in the package. We are unable to provide gift wrapping at this time.

  • Absolutely!

  • We can ship directly to a specific patient at a hospital. Most hospitals require the patient’s room number be listed on the shipping address. Note: Hospitals may move patients to different rooms over the course of their treatment. Contact the intended recipient’s family right before sending to get the correct and most up-to-date shipping address.

    We advise against shipping Coco’s box to a hospital’s gift-in-kind program without prior approval as many have limited storage capacity and strict guidelines on what types of gifts they can accept and safely store.

    You can donate a box to a child in need through our partnership with Make-A-Wish SC by going to the donate tab on this website.

  • If you are not completely satisfied with your purchase, you may return items in original condition (within 30 days of the delivery date for a full refund or credit less shipping fees, except for a defective item). Please include the Order Invoice slip that came with your box in the return shipping box and address your returned item to:

    KC’s Adventure Boxes
    21 Church St.
    Charleston, SC 29401

    If you received a defective item, please email kcsadventureboxes@gmail.com with your order number, and we will email you back a free return shipping label and credit you with a full refund once we receive the return. Please make sure to include the Order Invoice slip that came with the box in the return shipping box, so we can identify your order.